Refund policy

Return & Refund Policy — Preserved Petals

At Preserved Petals, each piece is custom-designed and handcrafted using your personal flowers and materials selected specifically for your order. Because of the highly personalized nature of our work, we maintain the following return and refund policy.

Custom Artwork — No Returns
All floral preservation pieces, frames, jewelry, and custom artwork are made to order and are non-returnable and non-exchangeable. Once production has begun, orders cannot be canceled or modified.

Order Cancellations & Refunds
We understand that plans can change. Refunds are available under the following conditions:

• More than 60 days prior to your event date:
  Orders canceled at least 60 days before the scheduled event date are eligible for a full refund, minus any non-refundable deposit (if applicable) and processing fees.

• Within 60 days of your event date:
  Orders canceled within 60 days of the event date are non-refundable. At this stage, custom materials, frames, and supplies have already been purchased and production planning has begun.

After Flowers Are Received
Once flowers have been received by Preserved Petals, the order becomes non-refundable and cannot be canceled, as preservation work begins immediately to ensure the best possible results.

Damages or Issues
If your item arrives damaged during shipping, please contact us within 3 days of delivery with photos of the packaging and product. We will work with you to resolve the issue.

Nature of Floral Preservation
Flowers are natural materials, and variations in color, texture, and final appearance are normal during the preservation process. These natural variations are not considered defects and do not qualify for refunds or returns.

Contact
For questions regarding your order, please contact:
info@preservedpetals.co

By placing an order with Preserved Petals, you acknowledge and agree to this Return & Refund Policy.