Frequently Asked Questions

  • Once your order is placed, you'll receive a detailed shipping guide via email - including a printable order confirmation template to include in your box. Here's an overview of best practices to ensure your bouquet arrives safely and ready for preservation:

    Step-by-Step Guide

    1. Gather Your Materials

    - One sturdy cardboard shipping box (just large enough for the bouquet)

    - Packing material such as kraft paper, shredded paper, or packing peanuts

    - DO NOT USE plastic or bubble wrap, which traps moisture and encourages mold and creates heat.

    - Paper towels

    - Rubber band

    - Plastic bag

    2. Prepare the Stems

    - Trim stems to fit inside the box (or leave intact if in floral foam).

    - Dampen a paper towel and wrap around the stem base.

    - Cover with a plastic bag and secure using a rubber band.

    3. Pack the Box

    - Fill the bottom of the box with dry packing material.

    - Place your bouquet gently in the center, surrounded by cushioning.

    - Fill remaining space to prevent any movement during transit.

    4. Label & Include Info

    - Place your order confirmation or name inside the box using the emailed template.

    - Feel free to include design notes or layout preferences if you haven't already.

    5. Ship Your Bouquet

    - Use UPS or FedEx for overnight or 1–2 day shipping.

    - Avoid weekend or holiday shipping.

    - Please do not use USPS due to frequent delays and limited tracking.

    - Share the tracking number with us after shipping.

    We recommend shipping your bouquet within 3 days of your event for best results. Need help timing your shipment? Just reach out!

  • Turnaround time varies depending on the preservation method:

    • Pressed Floral Frames (2D): ~12–16 weeks
    • 3 Dimensional Displays: ~16–20 weeks

    We'll keep you informed throughout the process, especially during peak wedding seasons.

  • Yes you may request a refund if we have not yet received your bouquet, but please notify us at least 10 days prior to your event date.

    We begin prepping materials and ordering custom frames shortly after your order is placed, so timely notice is essential.

    Refund Policy:

    • Full refunds (minus processing fees) are available if requested at least 10 days before your event, and your bouquet has not yet been shipped to us.
    • If your flowers have already been received, we cannot issue a refund due to the custom nature of the work.
    • If your bouquet arrives damaged, we will work with you to repair or recreate your piece at no cost to you.
    • Alternatively, you may choose to put your payment toward a recreation - pricing for recreations varies depending on the blooms and seasonality.

    If something comes up, please don’t hesitate to reach out. We’re here to help find the best solution for your situation.

  • If your bouquet arrives wilted or damaged beyond preservation, we’ll notify you right away and offer the following options:

    1. Cancel your order for a full refund, minus any processing fees
    2. Send a new bouquet or have a recreation made (additional fees may apply based on bloom availability and sourcing needs)
    3. Proceed with a modified design using any salvageable flowers

    We’ll work closely with you to choose the best solution.

  • Yes - you can make layout or frame changes up to 7 days after ordering. After that, your order begins processing and we may not be able to accommodate adjustments, but we’ll always do our best.

  • Yes! We offer custom recreations for clients who no longer have their original bouquet. Whether your wedding or special event was last month or years ago, we’ll recreate your bouquet using fresh florist-sourced blooms that reflect the style, color palette, and spirit of your original arrangement.

    • Pricing can be found in the product section of our site.
    • Costs vary depending on seasonality, flower availability, and the effort required to source specific stems.
    • Photos, inspiration boards, or flower names are all helpful. We’ll guide you through the process!

    Preserving memories doesn’t have to happen in the moment - we’re here to honor them anytime.

  • Due to the highly custom nature of our products, all sales are final once your piece enters production. We do not accept returns on completed keepsakes.

    However, if your item arrives damaged, please contact us immediately. We will arrange for it to be returned and repaired at no extra cost. You must notify us within 48 hours of delivery and provide clear photos of the damage for our team to assess.

    We package each piece carefully and use protective shipping methods, but in the rare case of damage, we're here to make it right.

  • Visit the Design Options Page to learn more